Culture at IML

Our Culture is called IML LIFE.

IML LIFE is seamlessly entwined with our business strategy, Leadership Matters. It represents who we are and how we behave each and every day. We take great pride in championing exceptional leadership across Australia, and it’s no different for us at the Institute. We believe in walking the talk!

The Institute’s cultural approach is founded on the three principles of Member Centricity, Member Engagement and Innovation.

It is this core commitment to our Members which drives our central belief that Members expect and deserve excellence. This, in turn, drives our guiding principles of leadership, innovation, focus and excellence – or L.I.F.E.

If an idea or an activity doesn’t align to the four pillars it doesn’t get implemented. It really is that simple! The four pillars are:

  • Leadership: We take responsibility for Member experience.
  • Innovation: We identify solutions to meet customer need.
  • Focus: We target our effort on the highest priorities.
  • Excellence: We challenge mediocrity.

The Institute’s entire cultural approach is neatly captured in our Culture Statement:

 “At IML we are committed to providing a unique Membership experience.  We continually encourage our people to be the best that they can be, professionally and personally.  We are always respectful, we enjoy a challenge and we celebrate each other’s achievements.  At IML we are a team.”